Front Desk Training
Training the Face of Your Clinic
Your front desk receptionist is the first person a new or potential patient comes in contact with.
A single negative experience could cost your practice major bucks.
PhysioBilling will provide thorough and interactive training to your front desk staff.
A well-trained staff will increase the number of patients that your clinic treats and decrease errors that can delay or deny insurance payments.
Training will be custom-tailored to your clinic’s needs and cover the following topics:
Greeting new/potential patients
Pleasant and effective patient interaction over the phone
Collecting copays and other payments (co-insurance, deductible)
Reducing appointment cancellations
Intake and demographic collecting
Complete checklist on required patient info to properly verify insurance benefits
Collecting current MD referrals, post-op, MRI, and X-ray reports
Patient info required for Medicare MIPS Compliance
Dealing with insurance companies
Accurate gathering of insurance plan benefits and prior-authorization requirements to avoid denied claims
*Training will be conducted as a 45-60 minute Zoom meeting*
Zoom account not required
Front desk training is included only with a signed contract
Contact us today for more information!